How it works
When you back a design, you’re making a pledge, not buying it yet. We save your card securely with Stripe, the payment company used by millions of businesses. We never see or store your card number, and your card is not charged at that time.
 

Each design has a goal, which is the number of units we need to cover a production run. When pledges reach the goal, the design goes into production and every backer’s card is charged automatically for their full order (price × quantity, plus shipping).
 

There’s no deadline. A design stays open until it reaches its goal. If a design never reaches its goal, nobody is charged and it isn’t made. Once a design has reached its goal, you can still join, and your card is charged right away.
 

Cancelling
You can cancel your pledge any time before your card is charged, using the “Cancel my pledge” link in your confirmation email. Once your card has been charged, the order can’t be cancelled.
 

If your card is declined
If we can’t charge your card, we’ll email you a link to update it. You have 14 days to do so. After that, your pledge is cancelled.
 

Production and shipping
Production generally takes about 5 weeks after a design reaches its goal, and then we ship. Shipping is a flat rate per pledge, shown before you back, no matter how many items are in your order. Rates for orders outside the U.S. may differ.
 

Exchanges
Everything is made to order, so we can’t offer exchanges. If something is wrong with your order, please reach out to info@thehometownlocal.com and we’ll see what we can do.
 

Your information
We use your name, email and address only to process your pledge, ship your order, and send you updates about it. Your card is handled by Stripe. We don’t sell your information.
 

Questions? Email info@thehometownlocal.com